Frequently asked questions
Straight, jargon-free answers from an MCS-certified, Heat Geek trained Midlands installer. Can’t find what you’re looking for? Get a free, no-obligation estimate or talk to our team.
Heat pumps
Yes. The R290 units we install operate efficiently in cold weather, and heat pump adoption is highest in countries with far colder winters than ours, such as Norway, Sweden and Finland. The key is a system designed and sized properly for your home.
Yes, when it is designed correctly. We size every system from a room-by-room heat loss survey, run it at low flow temperatures and specify the right emitters and cylinder, so your home stays evenly warm. The technology is not the risk; poor design is.
That comes from a heat loss survey of your specific home, not the number of bedrooms or your old boiler size. Many UK homes fall between 5kW and 12kW, but your figure depends on insulation, age and size — and a good installer shows you the calculation.
Usually not. Because we design for lower flow temperatures, many existing radiators stay. The survey identifies only the rooms that benefit from a larger emitter — it is targeted, not a whole-house rip-out.
Modern inverter units run very quietly — comparable to a fridge at a typical distance. Correct siting and anti-vibration mounting mean you are unlikely to hear it indoors at all.
Yes. We regularly install in Victorian terraces, 1930s semis and solid-wall homes. Older properties have a higher heat demand, so correct sizing matters more — but a well-designed system handles it comfortably.
Grants & funding
The Boiler Upgrade Scheme (BUS) pays £7,500 towards an air source heat pump for eligible homes. Homes off the mains-gas grid (oil, LPG or electric) can claim an enhanced £9,000 grant, with applications open from 21 July 2026 to 31 March 2027.
Homes off the mains-gas grid in England and Wales, replacing a fossil-fuel system, with a valid EPC and an MCS-certified installation. The 2026 rules also removed the old insulation-recommendation requirement, widening eligibility for older homes.
Yes. As your MCS-certified installer we manage the entire Boiler Upgrade Scheme application on your behalf, and the grant is deducted from your invoice so you never have to find the full amount upfront.
No — heat pump and solar installations carry 0% VAT until 2027, which further reduces your cost.
Solar & battery
For a well-specified UK system, solar-only payback commonly falls around 7 to 10 years, after which savings continue for the 25-year-plus life of the panels. A battery and a smart tariff can improve the effective return.
We fit high-efficiency all-black Aiko ABC panels paired with Sigenergy or EcoFlow battery storage. Every system is MCS-certified and registered for the Smart Export Guarantee.
Yes. The Smart Export Guarantee (SEG) pays you for surplus energy you send back to the grid, and we register your system for it as part of the installation.
Yes, and it is a powerful combination — generating your own electricity to run your heat pump lowers your heating running costs further. We design whole-home energy systems, not just single products.
Servicing & accreditation
An annual service typically costs around £150 to £250, broadly in line with a boiler service. It keeps the system efficient and is often required to keep the longer manufacturer warranty valid.
No. With no combustion, flue or gas there is far less to go wrong than a boiler. Beyond a yearly service and keeping the outdoor unit clear of debris, they are genuinely low-maintenance.
Yes. We are MCS certified (required for the grant), Heat Geek trained and a RECC member, with an insurance-backed workmanship guarantee. It means design-led installations to recognised standards.
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